Returns and Exchanges

1. RETURNS AND EXCHANGES

1. All returns and exchanges must be done within 30 days from the date of purchase.
2. Returns and exchanges can only be made through mailing or directly to our office.

2. CRITERIA

1. All items have a one-time exchange. Exchanges must be of an equal or higher value. Please note that items exchanged of higher value will require a top up
2. Sale items. Items purchased using discount codes and on sale are not eligible for returns or exchanges.

3. RETURN CONDITION

1. Product must be returned within 30 days since date of purchase
2. Product must be in its original, never washed and unworn condition.
3. Product must have all original tags attached and in resalable condition.

4. HOW TO RETURN OR EXCHANGE?

1. Step 1: Assure that product is packed in its original packaging.
2. Step 2: Email hello@bagofbeautiful.com with the following details
   1. Your order number
   2. Reason for your return/exchange.
3. Once receiving our approval, you may send your product via registered post to our warehouse at
   1. 55 Lorong L Telok Kurau Bright Centre Unit #04-65 S(425500)
   2. Email the parcel’s tracking number (if applicable) to hello@bagofbeautiful.com
4. Once your exchange has been processed we will email you your credit voucher.

5. CREDIT VOUCHER

1. Credit voucher can only be used at bagofbeautiful.com
2. It is non-transferable to another account.
3. Credit voucher expires in 90 days from date of issue.

6. BACKORDERS

1. We may open backorders for items that sold out. You may still order these items however the arrival time may differ. The estimated arrival at our warehouse will be stated under the relevant product page.
2. We apologise if there may be any delays due to unforeseen circumstances. If so, we will inform you of the new expected arrival date.
3. Backorder product bought together with in-stock product will be shipped together. Please email hello@bagofbeautiful.com if you would like to receive your instock product first. Separate charges may be applicable for separate delivery.